Job Summary
We are seeking a meticulous and analytical Investigator to join our team to provide a professional day to day theft and fraud investigation service to the Company's client base; with the aim of recovering client owned missing vehicles/assets or reporting the theft or fraud to relevant police forces. The ideal candidate will possess a keen eye for detail and the ability to communicate proficiently both in writing and verbally. The successful applicant will play a crucial role in safeguarding the integrity of our organisation by operating in adherence with company, industry and regulatory standards.
Salary: £28,000 - £30,000
OTE circa £40,000
Responsibilities
* To investigate and manage a caseload of missing vehicle/asset instructions with the aim of locating and recovering the property.
* Vehicle and human trace enquiries.
* Communicate effectively and clearly, both verbally and in writing, with hirers, third parties, clients, agents and the police.
* In the event that the missing vehicles/assets can't be located or recovered, to prepare a compliant evidence pack and report the theft to the appropriate police force and manage the case through to seizure by the police or prosecution.
* Reporting fraud to the appropriate police force.
* Maintain the case management system in relation to own caseload updating case notes and other areas of the system, whilst ensuring that the client is regularly updated verbally or in writing.
* Minimise the risk of compliance breaches by complying with regulatory obligations.
* Undertake other tasks and duties as may be delegated from time to time.
Experience
* Proven experience in theft or fraud investigation or a related field is highly desirable.
* Collections and recoveries experience within a motor or asset lender would be ideal.
* Familiarity with FCA regulation, CCA legislation, TCF and Consumer Duty is an advantage.
* Familiarity with OSINT tools and tracing techniques is an advantage.
Skills
* Excellent communication skills including verbal, listening and written skills
* Developed questioning skills.
* Ability to interpret finance applications and supporting documentation.
* Ability to judge the relevance and credibility of information and intelligence gathered during investigations.
* Ability to seek out and reference relevant standards/legislation (e.g. CCA, FCA CONC, etc)
* Capable of lateral thinking.
* Ability to maintain a high level of accuracy and demonstrate attention to detail.
* Good interpersonal skills and respectful, honest and trustworthy.
* Analytical and problem solving with good decision making skills.
* Exercise good time management and organisational skills.
* IT and telephone literate
If you believe you possess the skills and Experience necessary to excel in this role, we encourage you to apply.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Company pension
* On-site gym
* On-site parking
* Sick pay
Work Location: In person
Reference ID: LEG-Inv