The Vacancy
* Annual salary of £29,150 (FTE)
* Permanent role
* Full-time (35 hours), part-time and flexible working patterns available
* Fleetwood office base
Proposed Interview Date: 19th June 2026
The role
The purpose of this role is to deliver a high‑quality, resident‑focused housing management service within Independent Living schemes, supporting residents to maintain their independence. The role ensures compliance with social housing regulations, effective complaint handling, strong safeguarding practice, and accurate service‑charge management. It contributes to a positive culture aligned with Regenda's values, placing the customer voice at the centre of service delivery. The role requires fair, respectful engagement with all residents, prompt resolution of enquiries, and consistent adherence to housing policies, legal responsibilities, and regulatory standards.
The right fit
* Experience of working to achieve key performance indicators and targets.
* The ability to operate at pace and be adaptable to changing priorities in a results‑driven environment.
* Excellent communication skills, both verbal and written.
* Understanding of value for money requirements in a working context.
* An excellent, customer‑centric approach, good interpersonal skills with an ability to develop excellent working relationships.
* Solid ICT skills, knowledge and experience of using Microsoft Office.
* Experience in delivering high quality front line customer facing services.
* Be flexible, resilient and able to manage change.
* Highly motivated and passionate, with a readiness to engage operationally.
* Self‑motivated and able to use own initiative to find solutions.
* Strong knowledge of social housing legislation. This includes tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation, safeguarding legislation, rent regulations, and lettings legislation.
* Ability to demonstrate empathy in dealing with and resolving dispute situations.
* Must be able to drive, have access to a car, hold a valid driving licence, and have business insurance to claim mileage.
What we offer
* A range of flexible working options.
* 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
* 6 additional days for volunteering.
* Up to 9% employer's contribution to the pension scheme (match funded).
* £250 annual Live and Learn allowance to spend on learning any new skill.
* Enhanced maternity, paternity and adoption pay schemes.
* Employee Assistance Programme and health and wellbeing initiatives.
* A wide variety of exciting learning and development opportunities.
* Interest free loans to assist with the purchase of computer equipment and travel season tickets.
* Monthly staff lottery scheme.
We regenerate places and create opportunities for people
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under‑represented within our organisation.
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