Job Category: Interims
Job location: Civic Campus, Euclid Street, Swindon, SN1 2JG, Swindon Borough Council
Hours per week: 37
Start date: Immediate start
Salary: £45.04 per hour
Role Purpose
To lead and develop HR Operations at SBC, ensuring the function delivers efficient, customer-focused, and digitally enabled services. The role will provide immediate leadership to the HR Operations team, establish performance standards and KPIs, deliver a clear HR Operations service offer, and drive improvement initiatives.
The interim HR Operations Manager will also ensure the service is positioned to scale and adapt to future needs, balancing resources with demand, strengthening data quality and reporting, and embedding a culture of continuous improvement.
Key Responsibilities
Leadership & People Management
* Lead, support, and develop the HR Team Leader and their team to ensure capability, accountability, and high-quality service delivery.
* Integrate the Assistant HR Business Partners into the HR Shared Service Centre model.
* Role-model inclusive and visible leadership, embedding Council values and behaviours.
Operational Excellence & Service Standards
* Rapidly establish and implement KPIs and Service Standards (SLAs) for HR Operations.
* Communicate service standards and the HR Ops service offer clearly to key stakeholders, ensuring transparency and accountability.
* Deliver consistent, timely, and customer-focused HR operational support across the employee lifecycle.
Data, Insights & Reporting
* Partner with the HR Data & Insights team to design and deliver performance reporting mechanisms, including demand management, prioritisation, and team workload allocation.
* Strengthen HR data integrity, reporting, and analytics to inform operational and strategic decision-making.
Improvement & Transformation
* Own and deliver the HR Operations improvement plan, ensuring recommendations from Business Transformation and audit reviews are implemented effectively.
* Develop, implement, and refine HR templates, procedures, and systems to improve efficiency, compliance, and scalability.
* Investigate opportunities for AI and other digital tools to enhance efficiency, scalability, and job enrichment.
* Undertake detailed analysis of resource requirements against current capacity, factoring in technological advancements, and make evidence-based recommendations.
Stakeholder Engagement & Reassurance
* Lead a stakeholder engagement and reassurance exercise to restore confidence in HR Operations.
* Build strong relationships with managers, staff, trade unions, and corporate leaders to ensure HR services are trusted, transparent, and aligned to organisational needs.
Skills & Experience
* Significant leadership experience in HR Operations or Shared Services within a local authority or complex public sector environment.
* Strong track record of leading HR teams, improving performance, and embedding robust service standards and SLAs.
* Experience of delivering transformation and process improvements in HR Operations, ideally in a unionised environment.
* Demonstrable experience of workforce resource analysis and capacity planning, including the application of technology to enhance efficiency.
* Skilled in managing HR data quality, reporting, and analytics to support decision-making.
* Strong stakeholder management and communication skills, with the ability to engage and reassure at all levels.
* Understanding of audit and compliance requirements within public sector HR operations.
* Awareness of emerging digital solutions and ethical AI applications in HR.
Values & Behaviours
* Embodies Swindon 2028 values of prevention, inclusion, sustainability, and digital enablement.
* Builds trust through visibility, openness, and accountability.
* Champions equity, diversity, and inclusion in all aspects of HR service delivery.
* Pragmatic, improvement-focused, and able to deliver results at pace.
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