National Income Service Income Recovery Officer
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Role Overview
We have an exciting opportunity (up to 12 months) for 2 G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role will be part of a dispersed team, working with colleagues across the country. Your primary objective will be supporting organisational delivery objectives by maximising income recovery.
Responsibilities
* Communicate with customers through written and verbal contact to discuss outstanding payments.
* Build and maintain strong relationships and engage customers to maximise recovery.
* Respond to incidents and be available to respond, attracting additional payment if required.
* Analyse data, share findings and support decision making via written and verbal formats.
* Manage workload and prioritise tasks, embracing innovative ideas.
Qualifications
* Experience in debt collections or customer service roles preferred.
* Excellent communication and interpersonal skills.
* Ability to collect and interrogate data, translating evidence into actionable steps.
* Confidence sharing findings, themes and trends via wide communication formats.
* Resilient and able to flex plans, managing a varied workload.
* Comfortable managing own workload as part of a dispersed team.
Contact
Please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Contract Length
Up to 12 months
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