Overview
Red Recruitment is recruiting a Customer Service Advisor in Taunton to join a not for profit private health-care provider, who is the Which? 'Recommended Provider' for private medical insurance. The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
Salary and Hours
* Salary: £27,000 per annum, rising to £28,000 following the probationary period. With the opportunity to progress to over £34,000.
* Hours: 37 hours per week, office hours are Monday - Friday, 8am - 7pm and Saturdays 9am - 12pm
* Contract Type: Permanent
* Location: Taunton
Benefits
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
* Store discount
Key Responsibilities
* Being the first point of contact for all customer enquiries
* Answering high-volume inbound calls
* Supporting the customers in their times of need including registering a claim and helping customers find the right medical professional
* Delivering the highest level of customer service
Key Skills and Experience
* You should be passionate about delivering the highest level of customer service
* You will need to have previous experience working in a telephone-based role
* Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
* You will need to be confident with fantastic communication skills
* You should also feel comfortable working independently as well as part of a team
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
#J-18808-Ljbffr