Membership Services Coordinator
Riding for the Disabled Association (RDA)
Warwick, Warwickshire (Hybrid)
£27,717 per year
Full-time or part-time (37 hours per week / 26 hours per week)
Permanent
Disability
Role Purpose
The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.
Key Responsibilities
Operational & Administrative Support
* Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.
* Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.
* Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).
* Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.
* Support with provision of data for analysis and insight.
* Administer internal systems including intranet content, document repositories and online resources.
* Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.
* Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics.
Project & Process Coordination
* Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.
* Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.
* Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.
Stakeholder & Customer Service
* Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.
* Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.
General
* Undertake such other duties as the line manager shall from time to time determine.
* Demonstrate the values and cultural aspirations of RDA in all work.
* Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
Person Specification
Essential
* Strong administrative and organisational skills with experience managing multiple priorities.
* Excellent customer service and communication skills, including via phone, email and digital channels.
* High attention to detail and accuracy, particularly in data handling.
* Proven ability to deliver against deadlines and service standards.
* High computer literacy, including MS Office 365 and CRM/databases.
* Ability to use initiative, problem-solve and identify opportunities to improve processes.
* Comfortable working in a busy, multi-functional team.
* Empathy with RDA’s values, aims and approach.
Desirable
* Experience supporting governance, compliance or operational procedures.
* Experience with Salesforce, WordPress or other CRM/content systems.
* Experience managing stock, orders, or supplier relationships.
* Familiarity with training/qualification pathways or membership administration.
* Experience working with volunteers or in a volunteer-led environment.
* Understanding of disability, equestrian context or charity operations.
How to apply
To read the full job description and submit your application, please visit the link below:
Click here to apply
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