Job Title: Third Party Personal Injury Handler
Location: Either Sevenoaks or Liverpool with hybrid working / Also the opportunity to work remote is available
Salary: Between £27,500 and £34,800 DOE plus £2000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week
What you will be doing:
As a Sub-Handler, you are responsible for managing the personal injury journey through the Official Injury Claim (OIC) portal via the LEX system.
Your role includes:
Manage ONLY the LEX file and the PI related Tasks
Focus ONLY on the Schedules created by LEX and respond to each step in the process (SCNF Review, Acceptance or Rejection of the claim, Liability Challenges, Stage 2 offers, Counter Offers, Court Proceedings Packs, Acceptances and NVC packs)
Develop Specialist Knowledge of the OIC and its processes
Collaborate and build relationships with other areas of the business as they are going to be the ones that will be guiding you on the progression of the claim.Core Responsibilities:
Reviewing and responding to the SCNF
Medical Evidence Review
Making Offers
Counter Offers
Liability Challenges
Court Proceedings
NVC Packs
Interim Payment Request
Acceptances
Counter FeesDuring your time in the Academy, you will also see other PI workflows including MOJ and Non Portal for you to gain an overall understanding of how the PI Industry works and how this is dealt in house. The Academy is designed for you to build up PI knowledge step by step, with experts around you to help you grow and develop.
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgementBenefits:
35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & moreOur Commitment to our colleague's:
These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.
A Few Things to Know Before You Apply:
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best workPlease click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of; Personal Injury Handler, Third Party Claims Handler, Third Party Insurance Handler, Third Party Insurance Assistance, Claims Handler, Insurance Handler may also be considered for this role