Salary: Up to £24,854.56
Location: GBE Converge, Barnwood, Gloucester GL4 3RT
Mitie is the UK’s leading facilities management and professional services company, delivering critical services that power businesses, communities, and individuals across the nation.
What You’ll Be Doing
* Providing first‑line technical support to both internal and external customers, including troubleshooting hardware, software and network issues
* Assisting with the installation, configuration and maintenance of IT equipment
* Supporting the setup and administration of user accounts, permissions and access controls across business systems
* Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
* Assisting to maintain and update software, operating systems and security patches
* Supporting cloud‑based platforms and services
* Working alongside the wider team across the service desk and projects to support system upgrades, network improvements and new technology developments
* Assisting with documenting IT processes, systems and troubleshooting guides
* Supporting cybersecurity practices including antivirus management, password policies and incident reporting
* Ensuring all IT support requests are logged, tracked and updated through the helpdesk ticketing system
Qualifications
* Strong interest in IT and technology with a desire to build a career within the industry
* Excellent time management skills
* Basic understanding of computer hardware, software and networking concepts
* Excellent problem‑solving skills and a logical approach to troubleshooting
* Willingness to learn and develop new technical skills
* Excellent communication skills, both written and verbal
* Dedication to completing your apprenticeship and growing with Mitie
* GCSEs in Maths and English (Grades 4‑9 or equivalent) or Scottish National 5 certificates (Grade A‑C). Certificates must be provided at the interview stage.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Benefits and Support
As part of your apprenticeship you will be enrolled onto an IT Solutions Technician Level 3 qualification running for 2 years with support from Baltic Training. Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover.
We have a virtual GP on hand for you and members of your household, allowing you to get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, which lets you access up to 50 % of your earned pay before payday for a small fee and provides competitive loans.
When you join us, you’ll get access to our flexible lifestyle benefits platform, Choices, where you can purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment or technology products at an affordable cost. You’ll also benefit from high‑street discounts through our MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
Employees are recognised with Mitie Stars, offering cash prizes each month and the possibility of a £10 000 top prize at year’s end. We also provide a wide range of training and development opportunities to help you progress your career.
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