Role Purpose
1. Evolve and develop strong and efficient foundations across Client Services and Delivery functions to enable scale.
2. Managing Client Services and Delivery teams to support and deliver high quality learning.
Responsibilities
* Process workflows
* Client/ Delivery Partner/ Employee lifecycles
* Projects
* Budget/ Financial Management (incl. sign off)
* Line management/ Matrix Management
* Stakeholder relationships- internal & external
* Operations Strategy with KPIs aligned to overall strategy.
* Consistent, efficient, operational plans for Client Services.
* High performance in delivery = 80% candidates completing programme on time
* Efficient management of annual Operations budget.
* Monthly SLT reporting.
* Client satisfaction (TrustPilot ratings) = 4.6+/5 rating the Performance of the Operations team.
* Embedding and achieving the Quarterly Quality Improvement Plan (QIP) targets
* Supporting Quality Team with the Operations data for the Annual Self Assessment Report (SAR)
Knowledge and Qualifications
* Working knowledge of requirements of a service provider in the education sector:
* Governing and accrediting bodies
* Delivery partners
* Honours degree or equivalent in discipline-related subject (i.e. finance/ economics) or business e.g. Business Management.
* BTEC Level 3/ A Level (or equivalent) with PASS/ C grade in Maths.
* GCSE (or equivalent) Maths: Grade B or above
* GCSE(or equivalent) English: Grade B or above
Skills and Abilities
* Able to create and shape strategy that focuses on delivering business goals to timeframes through a team.
* Ability to manage and deliver against financial and company deadlines through a team.
* Is a skilled communicator of business and operational concepts to non-operational people verbally and visually.
* Is decisive and takes action, based on logical consideration of options in line with the organisation’s desired goals and agreed risk appetite.
* Able to oversee and manage budget for efficient operations of delivery of learning as well as support of the client onboarding and candidate journeys.
We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. You will have a safeguarding responsibility if appointed.
The successful candidate will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references.
This post is not exempt from the Rehabilitation of Offenders Act 1974.
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