# Claims Validation Intelligence ResearcherRegion: MidlandsLocation: Stratford-upon-AvonContract type: Fixed Term ContractReference number: CSDI04201Working pattern: Full-time (Part-time hours considered)Salary: Circa £35,000 + 10% annual bonus + benefits package## Claims Validation Intelligence Researcher* Join one of the UK’s leading financial services companies, helping us identify, research and reduce insurance fraud via intelligence resources * Further develop your Claims Fraud and/or Intelligence background within a 12-month fixed term contract role, joining a supportive and customer-focused team * Hybrid working: up to 80% homeworking on offer, with the other 20% from either our Stratford-upon-Avon or Bristol offices## About the roleAs a Claims Validation Intelligence Researcher, you’ll play a pivotal role in supporting our Claims Validation Intelligence Team and Handlers to tackle claims fraud. Using advanced intelligence research methods and the Group Counter Fraud System (GCFS), you’ll gather, assess, and report on intelligence from a wide range of sources to enhance suspicious claims investigations. You’ll produce accurate, easy-to-use reports to help proactively and reactively identify fraud threats, conduct intelligence gathering and profiling, and contribute to the development of market-leading intelligence services. You’ll also ensure compliance with statutory regulations, best practice, and NFU Mutual’s Counter Fraud Strategy, while maintaining effective relationships across the business. As part of our commitment to continuous improvement, you will also play a key role in adopting and integrating new systems designed to enhance our team’s capabilities and effectiveness. Collaboration is key in this role, and you will build and maintain strong relationships with counter fraud colleagues and other business areas to ensure the delivery of objectives.## About youWith experience in claims fraud or intelligence research, you bring strong analytical and research skills, a critical and logical mindset, and a collaborative approach. You’ll also be confident in gathering and analysing information from both open and closed sources, and producing clear, actionable reports in relation to tackling fraud. You’ll thrive in a team environment, communicate effectively, and continuously seek improvement. Experience with Excel, and Power BI is desirable, as is prior work in customer service or regulated environments. You’ll also demonstrate effective time management and influencing skills. Additionally, you have: * Strong analytical and research skills, with experience identifying, gathering, and analysing information from open and closed sources. * Excellent critical thinking and report writing abilities, capable of producing clear, logical, and detailed recommendations. * Proficiency in written and verbal communication, with the ability to engage and influence stakeholders effectively. * Strong time management, collaboration, and stakeholder engagement skills, with a commitment to continuous improvement and adopting new systems. * Experience with Excel and Power BI is desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.## Benefits and RewardsWhen you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding: * Salary of circa £35,000 * Annual bonus (up to 10% of salary) * Contributory pension scheme, up to 20%, including your 8% contribution * 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme * A Family Friendly policy that helps you balance your work and family responsibilities * Access to savings at High Street brands, travel and supermarkets * £20 contribution to a monthly gym membership – subject to T&Cs * Health and wellbeing plan- cashback for dentist, opticians, physio and more * Access to voluntary benefits, including health assessments, private medical insurance and dental insurance * Employee Volunteering - volunteerin the community for one day each year * Unlimited access to Refer a Friend £500 bonus scheme * Life Assurance coverof 4 x salary * Employee discounts of 15% on a range of NFU Mutual insurance policies * Salary sacrifice employee car scheme - subject to eligibility## Working at NFU MutualWe’reone of the UK’s leading general insurance and financial services companies. For over 110 yearswe’veput our customers at the heart of everything we do.Ourpeopleare just as important to us. Wepride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.We are a leading provider of General Insurance and Financial Services. From our strong farming roots we’ve grown to become a UK-wide organisation, turning over £1billion annually. Yet success hasn’t gone to our heads. We’re proud to remain completely customer focused, down-to-earth and committed to the rural communities we’ve grown from.Our ethos - of trust, respect and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty. Though we’ve been in business for over 110 years, we have big ambitions for the future. And that’s why we’re looking for talented people to join our growing organisation. Talented people like you.
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