About us Evotech Technical Services, part of the Evotech Group, is a mechanical & electrical / HVAC maintenance company operating nationally throughout the UK, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors. Our mission is to help people, organisations and businesses create and maintain safe, healthy indoor spaces by providing a range of specialist technical services. About the role Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include: - Provide support to our clients, engineers, suppliers and sub-contractors - Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors - Liaise with customers providing timely updates of job statuses - Log client requests and call outs on our CAFM system - Update the system with appropriate information from clients, engineers, suppliers and subcontractors - Plan and monitor engineers workloads around the UK - Undertake general helpdesk admin duties - Generate and issue purchase orders to suppliers and subcontractors - Produce and issue client reports for key accounts - Monitor and manage operational KPIs to achieve SLAs Key skills Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry An understanding of building maintenance services or similar environments will be beneficial, but not essential Excellent telephone manner and a keen eye for detail Strong literacy skills, with good spelling and grammar Team player Good knowledge of Microsoft Office packages (Outlook, Word, Excel) Good communication and organisational skills Ability to multi-task Remuneration This is a permanent position, Monday Friday, working up to 40 hours per week between 08.00 am to 17.00 pm. We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working patten to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week. Starting salary of £26,000 p/a (FT equivalent) Performance based bonus scheme Additional hours available (overtime) 25 days holiday per year (pro rata), plus bank holidays Company pension, sick pay and life assurance Employee wellbeing scheme Training & development opportunities Applications Please send your CV, along with a brief summary of why you think this role would be a good fit for you. Evotech is an equal opportunities employer.