Previous applicants need not apply.
The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust.
Location: Wallington, Surrey. Working hours: shift patterns (8am-4pm; 9am-5pm; 10am-6pm), Monday to Friday. The team is also part of the Private Care Contact Centre Team, which provides a single point of access and enquiry for prospective patients.
Key Responsibilities
* Answer patients’ queries and provide clear information, support and advice to new and prospective patients.
* Act as the first point of contact and ensure a positive and welcoming experience for all prospective patients.
* Process referrals for all private patients and take payments for initial consultations.
* Coordinate with other private care teams, Consultants, Medical Secretaries, the International Patients Team and external professionals as required.
* Manage records of patients’ queries, update information packs and highlight concerns to the Assistant Service Manager Patient Contact and Accounts.
* Support the booking process and manage the booking system.
Qualifications
Previous experience in a customer care environment and administrative roles.
Excellent communication skills; confident, assertive, and able to solve problems.
Ability to work flexibly on a rotational basis.
Benefits and Working Environment
The role offers flexible working options across a range of areas and specialities, learning and development opportunities, and a dynamic working environment within a world-leading cancer centre.
Advert closes on Monday 13 Apr 2026.
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