Job Description
Position Summary
As a Enterprise Business Development Manager in the Customer Success and Growth team, you will be responsible for the development of new logo customers in industry verticals. You will be required to identify, nurture, close and execute growth opportunities across Claranet’s full portfolio of products and services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing Claranet’s enterprise customer base.
Role Mission
Claranet’s strategy is to grow our customer base in key strategic verticals and to ensure consistently excellent experiences across all customers. As an Enterprise Business Development Manager you will play a critical role in driving both of these objectives through the execution of growth opportunities with new logo customers aligned to target industries and nurturing of these emerging relationships.
Objectives & Key Results
* Drive revenue growth across new logo customers aligned to strategic industry verticals
* Leverage multiple channels for opportunity identification
* Operate with a CX first mindset, putting customer outcomes at the heart of how you operate
Essential Roles & Responsibilities
* Build and nurture excellent relationships with new logo customers aligned to strategic industry verticals by understanding their needs, ensuring exceptional service and seamless customer journeys
* Identify new business opportunities across Claranet UK’s full portfolio of products and services leveraging support from relevant Sales Specialists on qualified opportunities where necessary
* Develop and maintain an understanding of relevant industry verticals and market trends and use that to form a Go to Market plan, demonstrating path to achieve quota
* Utilise market trends and customer needs analysis to identify new business opportunities across a range of channels such as direct relationships, internal referrals, Alliances and marketing campaigns
* Collaborate with the Marketing team on go to market plans and activities
* Partner with the Bid Management team to progress bid activity for growth opportunities identified
* Provide regular updates to the Director of Business Development on financial forecast, performance, customer satisfaction and other KPIs
Behavioural Competencies – Organisational & Behavioural Fit
* Flexible and creative to take considered risks
* Inquisitive and persistent, able to hunt out new business opportunity
* Learn and adapt quickly to changing situations
* Self-motivated and able to work under pressure