The AA Manchester, England, United Kingdom
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The AA Manchester, England, United Kingdom
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Contractor Scheme Manager
Company Description/ Business Unit
Contractor Scheme Manager
Location: Field-Based - Manchester/Preston
Contract: Full-Time | Permanent
Salary: Up to £50,000 DOE + Company Car & Bonus
This is the job
Think The AA is just about breakdowns? Think bigger. As the UK’s most iconic motoring brand, we're driving forward with bold plans—and we want experienced professionals who can do the same.
We're hiring a Contractor Scheme Manager to lead performance and relationship management across our garaging network, ensuring their time and effort is focused to deliver great business and customer outcomes. This is a high-impact role focused on supplier accountability, service quality, and operational insight—perfect for someone with a strong background in network management and supply chain operations.
What will I be doing?
* Oversee and develop a portfolio of third-party contractors within our roadside and police support network
* Manage supplier performance through regular site visits, data-led reviews, and KPI reporting
* Proactively resolve service issues, complaints, and escalations to protect customer outcomes and brand reputation
* Lead quality inspections and ensure full compliance with legal and contractual standards
* Own supplier relationships—balancing commercial focus with operational partnership
* Support Auto Salvage site management, ensuring vehicles are processed lawfully and efficiently
What do I need?
* Solid experience in supplier, network, or contract management within a service or logistics environment
* Proven track record in performance analysis, complaint resolution, and relationship building
* Strong working knowledge of Microsoft Excel, PowerPoint & Word
* Industry experience in automotive, recovery, or motor services highly desirable
* Clear communicator with a strategic mindset and hands-on leadership style
Additional information
* Up to 12% Annual Bonus
* Company car + fuel card
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
Be part of a team where your insights, leadership, and supplier expertise drive real impact. Ready to help shape the future of a world-class network? Apply today.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Motor Vehicle Manufacturing, Financial Services, and Insurance
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