Job Description
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children?s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people?s lives - whether it is carrying out a Strength Based Conversation to enable a resident to remain independently at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
The Opportunity
We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Team. Using the strength-based approach to enable positive change in people?s life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service.
These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.
About you
You will be a passionate and customer focused candidate with experience of working within a busy Customer Care or Customer Service Centre environment. Experience within a social care setting would be preferred, but not essential as full training will be provided.
Excellent typing and sound IT skills are essential as you will be required to type and talk (Direct input) to ensure the contact is taken as efficiently as possible.
Our offices are based in Lincoln City Centre at Lancaster House
Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 8pm,
You will be given a full Induction and relevant training aligned to your role and ongoing development.
Customer Service Advisor Customer Service Advisor Customer Service Advisor Customer Service Advisor
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