Job Title: HR Shared Services Coordinator – Fixed Term Salary: £23,743.48 Location: Konecta UK, 8 Harbour Exchange Square, London, E14 9HF OR Unit 4 Pullman Business Park, Pullman Way, Ringwood, BH24 1HD Hours: 32 hours per week Key Responsibilities: • Providing support to the HR Team with administrative duties, ensuring the HR department works efficiently at all times; • Using HR Systems to their full potential to ensure tasks are completed in an effective and timely manner, including any HR Requests; • Ensuring all HR KPI’s are met on a monthly basis and an analysis providing weekly; • Creating and maintaining employee files and the HR filing system; • Assisting with Emails queries in HR Inbox, escalating when required to HRM • Supporting with completing Dashboards and HR reporting/trackers • Escalating concerns to the HRM or HRD, as appropriate; • Development of an employee-oriented company culture that emphasises quality, continuous improvement, and high performance; HR • Administering all changes of employee details. • Processing offer letters, contracts and new starter paperwork. • Requesting and responding to reference requests. • Submitting Employee background checks across various systems and levels • Ensuring that all HR tasks are completed in time and meet government guidelines; • Keeping abreast of changes to employment law and legislation, plus best practice. • Business legislation updates as required • Meeting management, administration and conduct meetings. • Other administrative duties as required by department seniors. • Ensuring all information is uploaded correctly on to the HR system. • Ensuring Dashboards and HR reporting/trackers are completed in an accurate and timely manner • Payroll admin and submissions. • Payroll checking and finalisation of changes. • Payroll Management: Ensure accurate and timely processing of payroll for all employees, including handling deductions, bonuses, and compliance with tax regulations. • HR System Management: Oversee the maintenance and optimization of HR information systems (HRIS), ensuring data integrity, security, and efficient operation. • Offer Management: Manage the creation and administration of job offers, including coordinating with recruitment teams and ensuring consistency and compliance with company policies. • Employee Data Management: Maintain accurate and up-to-date employee records, including personal information, employment history, and benefits enrolment. • Compliance and Reporting: Ensure HR processes comply with legal and regulatory requirements, and generate regular reports on HR metrics and compliance status. • Benefits Administration: Manage employee benefits programs, including health insurance, retirement plans, and other perks, ensuring accurate enrolment and communication. • On boarding and Off boarding: Coordinate the on boarding process for new hires and the off boarding process for departing employees, ensuring a smooth transition. • Employee Support: Provide support to employees on HR-related inquiries, including payroll issues, benefits questions, and HR system navigation. • Process Improvement: Continuously review and improve HR processes to enhance efficiency, accuracy, and employee experience. • Training and Development: Provide training to employees and managers on HR systems and processes to ensure effective use and compliance. • Vendor Management: Manage relationships with external vendors and service providers related to HR services, such as payroll providers and benefits administrators. Who are Konecta UK? Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. Learn more here - https://konecta.com/about-us/who-we-are Why work for us? ● Konecta UK working culture of fun and sociable team environment ● Pension Scheme ● Eye test vouchers and discounts ● Discounted corporate gym membership ● Involvement with local charities and fundraising days ● Campaign specific benefits including discounts, incentives and prizes ● Recommend a friend scheme paid reward of £500 ● Apprenticeships qualifications and career flight path schemes ● Perk Box: Recognition and reward schemes ● Cycle to work scheme Operational Days and Hours With given notice, Konecta reserves the right to change your working hours. Your Konecta contracted hours will be 8am - 10pm Monday to Sunday. You may be required to cover evenings and weekends when required by the business. Systems & Training Full training will be given by Konecta and will include supporting on-going training requirements for the duration of the project. You will also receive a full company induction that will include many areas such as Data Protection Act and all other systems and soft skills training. Achievement results and opportunity for Growth The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help ‘raise the bar’ in terms of customer experience. Specialists are required to meet established individual SMART objectives as set. Targets will be confirmed, but will include productivity, Customer satisfaction, data capture accuracy and call quality targets. These will be communicated by the Team Leader (on behalf of the client). Growth and development are encouraged and supported and over time the team member will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.