A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Strategic Focus
* Drive continued design and digital enhancement of the Operations model so that it effectively supports our Clients needs, the business and its successful growth – ensuring cost-effective, high-quality client-focussed services are delivered to all of our clients, exceeding their expectations.
* Drive strategic and sustainable operational change across the organisation, including the realisation of associated targeted cost savings and efficiency benefits – ensuring continuous improvement is an integral part of the culture and supporting business growth.
* Identify strategies to drive continuous improvement and automation in operational process and practices.
* Help to identify new business opportunities, products and services for RS clients and collaborate across the organisation to bring these to market as appropriate taking into account global and local market considerations.
Operational Management
* Deliver operational and financial results against associated plans & budgets, making high quality decisions that not only advance the business but also to enable the increase in margins.
* Ensure that incidents or issues are resolved in a timely manner, service improvement initiatives are identified and executed, and that there is clear, transparent cost management.
* Oversee and maintain operational performance to ensure it meets and exceeds regulatory and client expectations.
* Manage escalated client issues, ensuring timely resolution and root cause analysis to prevent recurrence.
* Be accountable for the operational oversight of the Mumbai Global Capability Centre operations.
People Leadership
* Drive the vision and strategy for client delivery, aligning it with broader business goals.
* Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
* Promote a One RS culture within the team encouraging collaboration
* Help build commitment and alignment among key stakeholders
* Promote and support diverse and inclusive behaviours and thinking
* Role model client first behaviours and embed in the team a client first attitude in all interactions with external and internal stakeholders
Governance & Risk
* Ensure full adherence to legal and regulatory requirements and the good conduct of the businesses, maintaining ongoing compliance and upholding the reputation of the company
* Proactively identify, manage, and mitigate existing and emerging operational risks, ensuring operational business controls are effective and that policies / procedures are clearly defined and adhered to.
* Ensure that the relevant risks are understood and controls, include written procedures, are in place with respect to the administration of client schemes in accordance with;
* Department procedures
* The Client's requirements
* The Trustee/ Scheme Rules
* HMRC guidelines
* FCA guidelines
* Risk Policy
* Other Regulatory requirements/ bodies as appropriate
Experience
* Significant experience of managing business operations within financial services at a senior management level, including engagement at Executive Leadership level.
* Experience in developing operational strategies and implementing business-wide strategy in a fast-paced and dynamic environment.
* Knowledge of management tools for delivering operational efficiency would be a distinct advantage.
* Experience in managing operations in a digital environment and the risk/oversight this involves.
* Demonstrated success in delivering complex projects or programmes for enterprise-level clients.
* Strong commercial acumen and experience managing budgets and P&L responsibilities.
* Personal commitment to and visible role modelling of the organisation's behaviours and values. This will include in experience in the development and embedding of a high performing organisation and culture
* A proven strategic thinker with the ability to develop well considered robust strategies.
* Proven track record of building and maintaining strong stakeholder relationships, Excellent interpersonal skills at all levels across the organisation, including external parties and clients.
* A strong knowledge of relevant markets, industry trends & operational best practices with a key focus on client delivery.
* High level of energy, enthusiasm, and passion for change – able to motivate and generate excitement, with the ability to inspire confidence and make things happen in a collaborative way at different levels throughout the organisation.
* Knowledge and experience of dealing within a regulatory environment and a sound understanding of the regulatory regime.
* Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolution.
* A natural leader, confident, motivational and professional; practical by nature, approachable and articulate; comfortable as a hands-on player; with a supportive, coaching and mentoring style.
* Proven track record of sustainable cost reductions