Customer Experience Coordinator
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An exciting opportunity has arisen in our new Customer Experience Team at Taylors of Harrogate, and we are looking for a Customer Experience Coordinator to join the team on a 6-month contract basis. It’s an exciting time to join the team as our business grows and product range evolves!
As Customer Experience Coordinator, you’ll be committed to supporting our customer’s needs through our curated responses, response times and solutions, ensuring customer expectations and experience are always exceeded. This role could be perfect for you if you’re passionate about doing things proper.
Based in Harrogate and reporting to the Customer Experience Manager, you’ll be working collaboratively within a team of highly skilled Customer Experience Coordinators and Customer Experience Executives who provide customer service support and administrative support to the Commercial team by processing customer orders.
A typical week would include:
* Working with the team to respond to and manage incoming consumer enquiries through multiple channels of communication: email, phone, social media.
* Processing incoming customer orders with accuracy and timeliness.
* Collaborating with key stakeholders across the business to ensure stock delivery times meet customer expectations.
* Highlighting trends and themes to the Customer Experience Executive.
This is a full‑time role working 37.5 hours per week. The role can accommodate hybrid working but it is not suitable for someone who wishes to work fully remote, as in‑person collaboration is important for learning and relationship building. If you would like to discuss flexible working patterns, please provide more details in your application.
About You
Full training will be provided for this role. The key skills and experience we’re looking for include:
* Proper enthusiasm and passion for providing customer experience excellence.
* Strong communication and writing skills; displaying confidence, active listening, and empathy.
* Excellent planning and prioritisation skills.
* Strong attention to detail.
* Problem‑solving qualities; remaining solution‑focused and anticipating consequences.
* A willingness to take responsibility for your development and learning in order to learn new systems and processes and to develop product knowledge and future skills.
* Good knowledge of Microsoft Office functionality and previous use of systems is beneficial. Previous use of Zendesk and practical knowledge of social media is desirable but not essential to apply.
What We Offer You
As a minimum, all employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit‑share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company‑wide employee discounts, access to our health cash plan, wellbeing support, company‑funded counselling, and enrolment in the company pension.
We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.
Great People, Great Culture
We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.
To apply for this role, you will be required to submit a CV and cover letter.
Please note the closing date of this advert. To ensure we find the right candidate, we may close this advert early if we receive a high volume of applications. Don’t miss your chance—apply today!
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