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Resort Services Assistant (Nights), Balmedie
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Client:
Trump International, Scotland
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c2743da4e8f8
Job Views:
3
Posted:
15.05.2025
Expiry Date:
29.06.2025
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Job Description:
The principle function of the Resort Services team is to
deliver 5-star services to MacLeod House & Lodge residents and guests
throughout the duration of their stay.
This is a hands-on role covering every area of the guest experience
including reception, concierge, food and beverage, and housekeeping.
Resort Services Assistant (Nights) supports the management team on the
delivery of guest services and work closely with the wider operational teams
including resort sales and bookings personnel.
This role operates on a shift-based system, back to back with the Resort Service day team and includes weekend
working in line with the seasonal needs of the business.
Key Duties and Responsibilities:
* Undertake night preparation of facilities and
services at MacLeod House & Lodge for the following day
* Deliver five-star guest arrival and departure
experiences including check-in, check-out and porter duties
* Transportation of guests and golfers across the
site
* Assist with the delivery of food & beverage
service
* POS posting of room charges and folio management
* Support the House-keeping functions when
required
* Standards checks and general tidying including
refreshing public areas and rest-rooms
* Night audit reports and systems update
* Security checks of the estate, locking up and checking alarms
* Any duties required by management to support the
delivery of five-star guest services and experiences
Qualifying Criteria:
* Previous experience within the hospitality,
hotel or leisure industry advantageous
* Experience of bookings systems advantageous
* Excellent oral and written communication skills
* Meticulous attention to detail and professional
telephone manner
* Positive and flexible approach to work including
weekend and evening shifts
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