IT Infrastructure Analyst
Department: Support Office
Employment Type: Permanent - Full Time
Location: Borehamwood
Compensation: £40,000 - £45,000 / year
Description
Job Purpose – Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe.
Systems maintenance – Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently.
Aspects of our IT infrastructure include:
* Multiple Servers across multiple locations
* Nutanix VM cluster of Microsoft Servers
* Veeam Backup Infrastructure
* Hybrid Entra ID
* Hybrid O365 Microsoft Exchange with Mimecast
* Cisco & Meraki networking
* MPLS network
* Microsoft Remote Desktop Service Applications
* SCCM
* Centralised Patch Management across desktops and servers
Helpdesk support – Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can’t be resolved by our Business Support Team.
Policies and procedures – Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved.
Project work - Co-design, Implementation and assistance in I.T. Projects
Experience/Skills required
Personal Attributes
* Have a natural aptitude for technology, solving problems and finding solutions
* Able to take on systems and technologies in which they have no training
* Credible and confident when talking about technology
* Excellent communication skills, both spoken and written
* Professional/presentable, personable and approachable
* Able to commute to Borehamwood within one hour
* Flexible with working hours, able to work evenings, weekends and bank holidays when required
* Available to travel abroad if required
* Windows 11 installation, deployment, administration and 2nd/3rd line support
* Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support
* Virtual machine management
* Router & Firewall configuration and administration
* Networking TCP/IP troubleshooting
* DHCP/DNS troubleshooting
* Active directory & Group Policy administration
* Hybrid Entra ID
* Hybrid Exchange/Office 365 administration and 2nd/3rd line support
* Installation and configuration of Servers, PCs, laptops, printers and peripherals
* General hardware and software troubleshooting
* Experience of 1st and 2nd line customer facing technical support
* Worked in and understand a retail, wholesale or distributed company
Beneficial Skill-set
* Azure/O365 Policy Management
* Microsoft SharePoint administration
* Microsoft SQL administration
* Sophos Central administration
* Mimecast Administration
* Veeam Backup Administration
* SCCM Imaging and Application packaging
* Fluent in French/Spanish/Dutch/German/Italian
Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support.
Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.
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