Purpose of the Role
The role of the Centre administrator is to provide support to the Centre Management team to ensure success for its owners, tenants and customers. The successful candidate will be responsible for the administration of carpark report data, compliance documentation uploading, recording of meeting minutes, responding to general customer enquiries and the processing of permits to work in line with company process for the control of contractors. They will also be responsible for dealing with Thistles website enquiries passing them to the relevant department for response. They will be expected to provide a very professional and high level of service to all key stakeholders at all times and will be responsible for any other general administrative duties to support the Centre Management team.
Key Responsibilities
* To maintain a customer facing approach to all public enquiries at the Centre Management office, responding in a professional manner to all interactions with clients, visitors, team members and customers.
* Provide monthly carpark statistics for client reports and act as the site contact with our carpark systems provider for fault finding and resolution within service level agreements.
* Administer staff carpark discount scheme.
* Prepare minutes of management meetings and any other meetings as requested.
* Assist the Facilities manager with the uploading & reconciliation of all compliance documentation.
* Monitoring of Thistles website enquiries and then directing a suitable response, as approved by appropriate department manager.
* Assist Centre management team in the delivery of regular community engagement initiatives.
* Monitor and approve contractor permits to work system.
Skills, Knowledge and Experience
* Strong administration skills with the ability to prioritise and manage workload.
* Highly competent in the use of Microsoft office applications such as Excel, Word, Outlook etc.
* A good eye for detail and accuracy in the preparation of documentation.
* A proactive and positive attitude.
* Flexible and focused on providing good customer service at all levels.
* A basic knowledge of Health & Safety practices in contractor management.
Working Hours - 9am – 3.30pm (30 hours per week over 5 days with half hour unpaid lunch break)
Please see our Benefits Booklet for more information.
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