Specialist ux/ui content designer (12 month ftc)

About the role

We have a great opportunity for a UX Content Designer to join our team temporarily. You will help the business and the digital team to decide the best approach, manage and visualise outcomes, prioritise work, and create easier customer journeys for them to engage with products, services and processes. You will work collaboratively with digital colleagues to advocate for user‑centred approaches that minimise customer pain points and reduce complaints.

The role holder will translate user stories into clear, user‑centred content across digital journeys. A knowledgeable content writer and content designer, they create and own all content used across digital channels, ensuring it meets tone of voice, brand, accessibility and regulatory standards. They work closely with the business to gather requirements, produce content for sign‑off and ensure it is accurate, compliant and ready for delivery to provide accessible content across end‑to‑end journeys that support better outcomes.

This role adds value by optimising digital journeys through simplifying complex information that reduces friction and supports digital adoption by our customers. We operate on a team‑led, hybrid approach, spending at least one day per quarter in the Manchester office.

Benefits

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with matched contributions
• Life assurance (6 times annual salary)

About You

For this role you’ll need to have:

• Proven experience within Financial Services (FS)
• Experience and aptitude in content writing (2+ years)
• Strong understanding of UX writing and user‑centred design methodologies
• Demonstrated initiative and ownership; a proactive self‑starter who can work independently
• Experience in stakeholder engagement, with the ability to collaborate and influence across teams

Experience in these areas would be helpful

• Understand users and can identify who they are and what their needs are based on evidence, data and research
• Translate user needs into evidence‑based insights
• Ability to prioritise workload effectively within a fast‑paced environment
• Knowledge and understanding of customer pain points
• Understand the agile process of working

Full‑time: 35 hours per week

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose‑led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.