Overview
Supporter Development Manager
We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager.
Position: Supporter Development Manager
Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month)
Hours: 35 hours per week, 08:30-16:30, Monday-Friday
Salary: £43,309 per annum
Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027
Closing Date: Sunday 16 November 2025
Responsibilities
* Providing leadership to the Supporter Development side of the Individual Giving Team, delivering supporter development activity in line with annual targets and the Fundraising Strategy.
* Collaborating with the Head of Individual Giving to evolve and improve the supporter journey, delivering donor-centric activity with a cross-departmental approach.
* Leading, monitoring and evaluating performance to optimise lifetime value (LTV).
* Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap.
* Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels.
* Managing the Supporter Development annual income and expenditure budgets.
* Monitoring and reporting on targets and KPIs of Supporter Development activity in collaboration with the Head of Individual Giving.
* Identifying and delivering new fundraising and income growth opportunities within Supporter Development.
* Collaborating with internal teams to analyse activity performance, audience behaviours and learnings to shape future campaigns.
* Leading, training, coaching and mentoring the Supporter Development Team to upskill knowledge and delivery capabilities.
About You
We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes.
You will also have:
* Experience in several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals).
* Experience delivering complex donor-centric supporter journeys using a test-and-learn framework and LTV modelling.
* A track record of leading, motivating, and inspiring marketing teams, with proven line management experience.
* Advanced direct marketing knowledge and experience managing and reforecasting multimillion-pound direct marketing budgets.
* Experience conducting effective direct marketing analysis to support and enhance channel, product, and appeal performance.
* Excellent communication and negotiation skills.
As this role may involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required.
Benefits
* Competitive pension
* Life assurance
* Healthshield
* 31 days holiday (including Bank holidays), rising to 34 with each full year of service
* Wellbeing team
* Recorded Pilates and Yoga classes
* Long service awards
* Healthshield plan
* Free parking
* Subsidised restaurant and shop
About The Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an DBS check where required for the post.
You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Other
Industries
* Advertising Services
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