Broughton Group is seeking a Complaints Investigator to work in Greater London, specifically in Hammersmith. You will analyse and resolve complaints while adhering to regulatory timelines and ensuring a customer-friendly approach.
The role includes providing excellent customer service and managing responses effectively to achieve timely resolutions. Experience in handling complaints, particularly Stage 1 and Stage 2, is essential. The position offers hybrid working arrangements with key office days on Wednesday and Thursday.
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