Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Our Management Trainee Programme offers a comprehensive 24-month rotational training across core operational departments in preparation for a future leadership role within the hotel. This rigorous programme is designed to cultivate the next generation of hospitality leaders.
Trainees will undertake rotations through the following critical departments:
Front Office
Food & Beverage (F&B) Service
Housekeeping
Reservations
Front Office – Key Responsibilities
Execute guest check-ins and check-outs with utmost precision and professionalism
Process payments and related documentation with meticulous attention to detail
Provide exemplary assistance to ensure optimal guest satisfaction
Manage incoming calls and respond to inquiries with efficiency and accuracy
F&B Service – Key Responsibilities
Support Supervisors with critical administrative tasks
Conduct formal guest greetings and seating arrangements
Assist Team Leaders in order-taking with precision
Execute food and beverage service with impeccable efficiency
Ensure prompt clearance of dishes to the stewarding area
Maintain immaculate cleanliness and a professional ambiance in the restaurant and bar
Promptly acknowledge and attend to waiting guests
Reservations – Key Responsibilities
Ensure meticulous and high-quality data entry, filing, and reporting
Provide comprehensive and precise information to guests, callers, and hotel staff
Collaborate effectively with Front Office and other departments to ensure a seamless guest experience
Rigorously verify that all reservations contain correct and complete information
Maintain thorough knowledge of local events and attractions to provide accurate recommendations and assistance
Housekeeping – Key Responsibilities
Provide crucial support to the Housekeeping Manager in maintaining exceptional standards of cleanliness and service
Participate in interdepartmental meetings as required, representing the housekeeping department
Execute assigned duties as delegated by the Housekeeping Manager or Assistant Housekeeper with diligence
Oversee and coordinate uniform fittings and replacements for new staff
Assist in stringent inventory control of guestroom and public area supplies, maintaining proper PAR levels
Demonstrate comprehensive understanding and strict adherence to all security and emergency procedures
Actively promote sustainable practices by supporting and implementing environmental initiatives within the hotel
Qualifications
Minimum of one year's demonstrable experience in a hospitality-related position, with a proven track record of excellence in customer service
Proficiency in Opera Property Management System (PMS) is highly advantageous
Exceptional communication skills, both written and verbal, with the ability to interact professionally with guests, colleagues, and management
Advanced proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint
Demonstrated ability to work collaboratively in a team environment, coupled with a consistently positive and professional demeanour
Unwavering commitment to flexibility, including the willingness and ability to work rotating shifts, weekends, and public holidays as required by the demands of the hospitality industry
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