10/11/2025/in, ,, ,,, /by
Parts Telesales Advisor – East Region
Based from our Chiltern Depot (Dunstable) and reporting to our Regional Parts Manager, you will proactively be looking for new HGV /LCV parts customers and growing existing customers parts sales for our Eastern depots of Chiltern; Felixstowe, Kent, Reading and West Thurrock.
This role comes with a basic of £35,000 and a healthy KPI driven commission scheme, Mon – Fri 40 hours
Key Skills / Competencies:
Vehicle Parts sales expereince
You are Sales and Target driven.
Influencing others to buy additional parts.
Excellent telephone manner.
To be able to effectively communicate at all levels both written and verbally with people inside the organisation as well as external customers.
Numerical ability to be able to work with part numbers.
Accuracy and attention to detail.
IT Literate to work within company processes and systems.
Duties:
Answer calls with the highest level of customer service.
Prospect current and potential parts customers proving information of the company’s goods, services, and current promotions.
Liaise with Aftersales Executives introducing them to potential account customers
Discussing the use and features of various parts with customers.
Produce parts quotations for customers.
Process Parts orders in line with company processes.
Liaise with Depot parts team to ensure customer expectations are met.
Liaise with Depots to deal with any return or refund requests.
Ensure that credits are properly and accurately raised for goods returned if applicable.
Discuss any service/stock concerns with Dealerpoint Managers
Assist with stock counts in depots when required.
Achieve sales targets as set by Head of Aftermarket.
Benefits:
25 days holiday plus BH’s; 5% matched pension scheme; healthcare cash back plan, Work Perks Scheme