Interaction Recruitment are recruiting for an experienced Warehouse Operations Manager to lead a fast-paced FMCG/3PL warehouse. You will drive operational excellence across all functions—Goods In, B2B and D2C picking, kitting, and value-added services—ensuring high standards, customer satisfaction, and efficiency.
You will manage a team of 3 Team Managers, 7 Supervisors, 25 Operatives, plus temporary staff for peak periods. This is a senior leadership role requiring strong communication, change management, and a continuous improvement mindset.
Key Responsibilities:
1. Lead, coach, and develop multi-layered operational teams to meet performance targets
2. Oversee all warehouse functions: Goods In, Picking, Packing, Kitting, Despatch, and value-added services
3. Ensure accurate, timely, and high-quality order fulfilment across all channels
4. Drive WMS optimisation and lead implementation projects
5. Plan staffing, workflow, space, and MHE utilisation to maximise efficiency
6. Maintain compliance with health & safety, food safety, and legal standards
7. Manage performance, KPIs, attendance, development, and disciplinary processes
8. Build and...