Hair Stylist/ Sales Assistant - Wash & Styling
Application Deadline: 31 July 2025
Department: Retail
Employment Type: Permanent - Full Time
Location: Glasgow City
Compensation: £12.60 / hour
Description
Hair Stylist - Wash & Styling
The Shampoo Bar
Location: Glasgow - Buchanan Street
Contract: Permanent, contingent upon passing probation Hours:32-40 hours per week
Pay: from £12.60 per hour depending on experience
The Team
As the inventors of the solid shampoo bar, we felt it was about time to open up our own Shampoo Bar, celebrating the revolution and leading by example in the hair care industry.
The Shampoo Bar is a salon space where customers can book in for a hair wash and style or self-style.
You’ll be based in the Shampoo Bar salon inside our incredible flagship store in Glasgow. With support of other Hair Stylists, Shampoo Therapists and the front of house team, you will be there to give seamless 5-star customer experience to provide the ultimate demo of a shampoo bar product with hair consultations bespoke to our customers wants and needs, following up with styling the clients hair. In addition to this you will also be working on our shop floor as a sales assistant. Whenever you aren't in with clients you will be serving our customers and showcasing our products on the shop floor. This includes stocking, till service and in depth consultations- all to be delivered with a bit of Lush flair!
Please note; ‘The Shampoo Bar’ does not offer cutting or colouring services and is washing and styling only.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Delivering 5* customer service to all clients and customers who come to the Shampoo Bar.
* Responsible for delivering a styling service, executing it to a high standard based on the desire of the client.
* Being part of shop floor sales team when clients are not booked into Shampoo Bar
* Converting customers into walk-in clients
* Opening and closing the space based on the time of your shift, ensuring high-quality safety and cleanliness as well as ensuring the space is presented beautifully at all times.
* Be an incredible representation ‘The Shampoo Bar’ brand and Lush hair product line.
* May be required to deliver the shampoo and condition part of the service when necessary, and should do so with a willing attitude.
* Will be required to have hair product consultations to establish the loves, wants and needs of the customer and make product recommendations for them. Including general customers of the shop as well as ‘The Shampoo Bar’.
* Be a team player and show consideration for your peers, reporting to the team leader of The Shampoo Bar.
* Skill swapping with the team, sharing your skills and experience with them and learning from your peers.
* Taking ‘All Are Welcome, Always’ seriously, ensuring every customer is treated with respect, care and are welcomed regardless of social status, gender, race, identity, age or ability.
* Ensuring your attitude is always solutions-focused, presenting a can-do attitude, friendly, helpful and wanting others to thoroughly enjoy their experience.
* Taking ownership of and managing your own schedule of clients that have booked in with you.
* Must be a reliable team player to ensure customers receive the service they have booked in for.
* As we offer clients the option to self-style, you may be required to host the styling stations being on-hand to supply styling products and tools, ensuring safety of the customers is being taken care of.
Skills, Knowledge and Expertise
Relevant training will be provided prior to your role starting, to top up skills in areas of hair styling, washing, product knowledge and customer service.
* Must have a relevant qualification and experience in hairdressing.
* Experienced in working with paying customers either in a salon environment or through freelance work.
* Great understanding of different hair types and textures, understanding what each texture looks like, needs, and techniques to style to a desired finish.
* You should be passionate about hair and customer service.
* Needs a good understanding of the science of the hair and scalp, excited to learn more and lean into this passion at The Shampoo Bar.
* A love of the Lush brand, its ethics and products.
Benefits
* 25 days holiday plus bank holidays
* Bonus scheme
* Day off for weekday birthdays
* 50% discount on Lush products and spa treatments
* Employee assistance programme
* We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
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