Customer Care Advisor
Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home)
Permanent
Working Hours: 37.5 hours per week (between 8:00am – 5:00pm)
Overview
On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience.
Key Responsibilities
Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner
Manage the full order lifecycle using an ERP system, including:
Advising on stock availability
Processing orders to meet delivery expectations
Monitoring order progress
Liaising with couriers and tracking deliveries
Communicating delays or issues to customers
Resolving queries and investigations
Maintain accurate updates on ongoing orders and projects
Handle customer complaints effectively and professionally
Develop and maintain a strong understanding of the product portfolio
Ensure compliance with company procedures, terms & conditions, and customer agreements
Collaborate with internal teams including Supply Chain and Sales to resolve issues and meet targets
Support external sales teams and key accounts
Identify service improvement opportunities and contribute to process enhancements
Meet departmental SLAs and performance targets
Undertake additional tasks as required by management
Skills & Experience
Excellent communication skills (written and verbal)
Professional, polite, and customer-focused approach
Strong attention to detail and organisational skills
Ability to manage multiple tasks and prioritise effectively
Problem-solving and analytical mindset
Team player with the ability to build strong relationships
Competent in Microsoft Office
Previous customer service experience preferred
Positive, proactive, and self-motivated attitude
If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed)
Closing date is 27.05.2026 - Please note this could change subject to suitable applications
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future