We are looking for a confident and people-focused Credit Controller to join their busy Finance department. You’ll play a pivotal role in managing the company's debtor process, ensuring that outstanding debts are recovered in a timely and professional manner. You will play a vital role in maintaining positive cash flow while preserving strong customer relationships working closely with Sales managers and other key stakeholders in the business. Duties & responsibilities: * Update all customer accounts daily ensuring payments are allocated, and any invoice queries are flagged in a timely manner. * Follow up rigorously with customers on any unallocated payments or invoices in query and tracking feedback. * Work with our Sales department to track, report and resolve invoices in query, including measuring KPI’s. * Contact customers to chase overdue debts, placing accounts on hold as required (for the Southern division of the business). * Monitor customer credit limits, obtaining information for credit limit reviews when required from customers, conducting credit checks (for the Southern division of the business). * Liaise with our Sales Office where accounts are on hold approving or rejecting orders as required (for the Southern division of the business). * Generate all monthly customer statements ensuring distribution each month to customers electronically. * Produce routine debtor reporting to key stakeholders, ensuring accuracy and clarity of information * Attend quarterly meetings with regional Sales Managers together with the Finance Manager, discussing any collection concerns. * Creation of new customers in our ERP/CRM systems following company procedures * Providing cover for new customer onboarding process as required. * Other ad-hoc department tasks as required, including holiday cover for other Finance team members Skills & experience required: * Accounting/Finance background * Previous experience in a business-to-business credit control role – minimum of 2 years. * Accuracy and strong attention to detail * Excellent numeracy and literacy * Problem solving ability, willingness to adapt and find solutions. * Excellent communication skills, both written and verbal * Proven experience of working to deadlines * Ability to work within a fast-paced environment, multi-task and prioritise workload * Proven level of Computer literacy - Microsoft Excel particularly * Motivated, driven and dedication to deliver and maintain high standards of service Benefits: * Industry-leading training and development * Competitive salary and benefits package * Investors in People Platinum & Wellbeing Gold-accredited employer * Supportive, friendly team culture * Genuine opportunities for career growth and internal promotion