Job Description
Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required
We're supporting a major consultancy delivering into a central government organisation, and we're looking for an experienced Duty Technician to join their high-performing technical operations team.
This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service.
Key Responsibilities
* Handle incoming technical support incidents, service requests, and change tasks.
* Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes.
* Maintain clear, consistent customer communication and provide timely updates.
* Resolve issues ranging from simple password resets to complex server-related queries.
* Escalate cases to the 3rd Line Technical Team when required.
* Work collaboratively within a close-knit, highly skilled team of Engineers.
* Deliver a high standard of customer service at all times.
* Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams.
* Perform software builds and rebuilds on PCs and laptops.
* Diagnose and repair hardware faults, and install hardware upgrades as needed.
What We're Looking For
* Strong background in IT support (1st/2nd line or similar).
* Experience working in structured, process-driven environments.
* Excellent communication and customer-facing skills.
* Ability to troubleshoot across hardware, software, and basic server-side issues.
To learn more, please do reach out to Tom Royston via email on