Salary: £50,000 - 90,000 per year Requirements: Excellent IT literacy, fast accurate keyboard skills Confident and clear communicator (verbal, written and listening skills) Proven track record in customer service and support Demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation Professional manner, approach, appearance and confidence Motivated to learn and disseminate information Strong work ethic Strong attention to detail Hard-working and committed, with a sense of humour Responsibilities: Understand the operation of our bespoke software systems, hardware and software applications, seeking ways to improve reliability and performance Take customer calls and attempt to resolve customer enquiries or issues by remotely connecting to customer sites Telephone customers to talk through functions and explain causes and solutions to problems Participate in the out of hours support rota (approximately 1 week in 8) Escalate issues to your line manager as appropriate and according to procedure Maintain a high level of call logging issue quality to ensure others can follow your work Liaise with customers professionally at all times Participate in ongoing training as systems evolve and new features or functionalities are built Ensure the working environment is kept tidy and professional at all times Keep your own technical knowledge up to date Technologies: Debian Hardware Support Linux MySQL More: We are Scout Recruiting, seeking Technical Support Agents for our client. This full-time, permanent role offers a competitive salary and excellent non-salaried benefits. You will work directly with customers, educating them on features, diagnosing issues, and conducting remote remedial work on software. Our team provides full support and training, making it a great opportunity for those interested in working with Linux (Debian) and MySQL. last updated 4 week of 2026