We're looking for a proactive and customer-focused individual to join our clients team as a Customer Service Administrator. In this role, you'll be the first point of contact for customers, managing orders, resolving issues, and working closely with internal teams to ensure everything runs smoothly. Key Responsibilities: Manage customer orders from start to finish using internal systems. Collaborate with planning, logistics, and sales teams to meet customer expectations. Keep customers updated on order progress and proactively manage any delays. Lead regular performance reviews with customers and internal stakeholders. Share customer forecasts and updates with relevant departments. Support stock level and aged inventory management. Handle customer complaints efficiently and professionally. Coordinate returns and urgent deliveries when required. Request credit/debit notes and assist with invoice queries. Understand and manage customer contracts and service agreements. Continuously seek ways to improve service and internal processes. Support with additional tasks as needed. What We're Looking For: Experience with SAP and Salesforce is a strong advantage. Confident using Excel and other Microsoft Office tools. Key Skills: Strong customer focus and communication skills. Results-driven and proactive mindset. Excellent time management and organisational abilities. Team player with a positive, can-do attitude.Pl...