As a Client Service Administrator, you'll play a pivotal role in delivering exceptional client service, ensuring smooth operations, and contributing to the firm's reputation for excellence. This role is perfect for an organised, proactive individual who thrives in a collaborative environment and enjoys making a positive impact.
Why Join?
Supportive Culture: 100% of staff agree that management prioritises wellbeing and work-life balance.
Career Development: Benefit from regular 1:1 support, comprehensive training, and opportunities to grow.
Team Spirit: Work with a close-knit team that goes the extra mile for each other and their clients.
Perks: Enjoy a client referral bonus scheme, birthday gifts, and regular social events.
Flexibility: Flexible working patterns considered to suit your lifestyle.About the Role
As a Client Service Administrator, you will be the welcoming face of the firm, ensuring clients receive a professional yet approachable experience. Your key responsibilities will include:
Preparing and sending client communications with meticulous attention to detail.
Maintaining a welcoming and professional office environment for clients and visitors.
Answering telephone calls promptly, taking accurate messages, and ensuring timely follow-ups.
Providing general administrative support to the practice.
Greeting clients warmly and professionally, creating a positive first impression.This role offers the chance to work closely with a highly skilled team, contributing to the firm's mission of delivering outstanding service to its diverse client base.
About You
We're looking for a proactive and enthusiastic individual who can demonstrate:
Teamwork: A collaborative approach and a positive attitude.
Client Focus: A passion for delivering excellent customer service with a professional and friendly manner.
Results-Driven: Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
Growth Mindset: A commitment to personal development, embracing feedback, and going the extra mile.Requirements
Previous experience in an administrative role is essential.
Experience in a professional services environment is preferred but not mandatory.
Proficiency in Microsoft Word.
Minimum GCSE Maths and English Grade B (or equivalent).
Excellent communication and organisational skills