Senior Business Analyst About Food AlertBased in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy. Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies. We work with some of the UK’s most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients. Our mission is to be the company that colleagues and clients want to work for and with.Job DescriptionLocationHome / office split in Wellingborough, Northampton. Or Remote.Hours per weekFull time (37.5)Reporting toProduct OwnerKey responsibilitiesThe Senior Business Analyst will have full control on defining/designing business processes with key stakeholders, will document business requirements in the form of user stories with appropriate acceptance criteria and will ensure that stakeholder comms and engagement is at the forefront of all activities undertaken. It is an exciting time to join the Citation Group; you will join a team focusing on growth, and will need to understand and articulate end to end business processes to facilitate our aspirational targets.You will be responsible for managing and conducting full lifecycle analysis including, business process modelling, requirements activities and design. The Senior Business Analyst will take ownership of ensuring the technology solution proposed delivers the required business outcome(s) and addresses the defined problem(s).The Senior Business Analyst will work closely with architects and senior stakeholders on the documentation and realisation of changes to architectural artefacts such as capability models and Enterprise Data Models.The Senior Business Analyst focuses on the delivery of customer-centric solutions, whether these be internal or external customersThe Senior Business Analyst will manage the team of Business Analysts and be their main point of contact.Person Specification We are looking for someone who can roll their sleeves up and ‘dig in’ with the rest of the team. In addition, the successful candidate should have:Line manage the team of Business Analysts and be their main point of contact.The ability to translate business requirements into well-formed user stories with appropriate acceptance criteriaLead workshop sessions; ensure stakeholders are engaged during these sessions, focus on objectives/outputs and guide the definition of business processes/requirements ensuring that they are aligned with business objectivesThe ability to understand the end to end business process, including the technology that delivers each step of the processEvaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.Work with senior stakeholder to identify and prioritise business outcomes and needs, to ensure business value is delivered as soon as possible in the lifecycleInteract and communicate clearly and regularly with technical developers and system testersQuality assure the execution of test plans to ensure a quality solution is delivered to meet the desired business outcome(s)Liaise with key stakeholders to identify areas for improvementDesign and deliver operational improvements through efficienciesWorks collaboratively with a range of people to support the wider business agendaProactively identifies areas for improvement, shares lessons learnt with colleagues and encourages others to do the sameBe flexible in approach and being mindful of changeHave a can-do attitude with a focus on deadlines and delivery Personal Competencies Experience Working in an agile/devops environmentWorking with third party suppliers in terms of solution deliveryWorking with business stakeholdersEducated to degree standardIdeally have experience of delivering Salesforce as a CRM tool or other CRM packagesIdeally have experience of delivering with on and off shore development teams.What do you get in return Lots of support / exposure / on the job training & developmentAbility to work flexibly from home / office25 days holiday plus bank holidays and 3 ‘gift days’ between Christmas and New YearAdditional holiday enhancements (e.g. a week off if you get married, time off on the birth of a grandchild etc)Enhanced sick payEmployee Assistance Programme including face to face counselling sessionsHealthcare cash plan incl discounted gym membershipLife insuranceReferral bonuses and vouchersA fun, sociable team… and working in the hospitality industry we know how to throw a good party!