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Car Park Manager
Hours of Work: 42 hours per week on a 12‑hour shift system of 2 days and 2 nights.
Job Purpose: Provide an efficient service to all Car Park customers in accordance with company policy and procedures and to offer excellent customer service at all times.
Responsibilities
* Maintain a high professional standard of customer services at all times, including customer queries, jump‑starting vehicles, providing directions, securing vehicles, etc.
* Staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure efficient operation.
* Provide relief driving cover and support as required to driving operations, for example, minibus driving for the Park & Fly car parks; fulfil any driving‑related training as provided (Category D1 licence, CPC training etc.).
* Ensure all cash handled is conducted in an efficient and secure manner and register any cash received (cash, cheques, credit transfers) onto the car park recording system.
* Maintain excellent housekeeping practices within offices and car park areas such as litter collection.
* Liaise with BIA Control Centre/airport Police regarding incidents, accidents, road conditions, etc., recording for audit trail purposes.
* Conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
* Process customer pre‑bookings and respond to queries in an efficient and timely manner.
* Follow statutory and company regulations regarding health and safety, fire and security to protect airport users, staff and company interests.
* Respond/assist to any emergency appropriately and participate in any emergency exercises as detailed in emergency orders within the aerodrome manual.
* Understand and pro‑actively engage in the company values (Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication, Positivity) through the Performance and Development Programme.
Essential Criteria
* GCSE grade C or above in English and Mathematics or equivalent, or proven working experience within a busy operational/customer services role.
* Full current driving licence for manual vehicle.
* Flexibility to provide relief driving cover as required and willingness to fulfil any driving‑related training (Category D1 licence, CPC training etc.).
* Experience delivering excellent customer service.
* Cash handling experience.
* Proficiency in Microsoft Office (Word, Excel, E‑mail).
* Strong written communication and documentation skills.
* Knowledge of health and safety regulations relevant to the role.
* Ability to multitask and work well in a team.
* Strong communication skills.
Skills
Customer Service, Cash Handling, Teamwork, Communication, Multi‑tasking.
Benefits
* Recognition and wellbeing committee.
* Enhanced sick pay.
* Enhanced annual leave.
* EAP.
* Enhanced paternity/maternity.
* Group life assurance.
* Pension plan.
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Airlines and Aviation
Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
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