Salary: £50,000 - 80,000 per year Requirements: Proven experience in Service Design Experience with Figma is essential Experience working on AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting Experience working in cross-functional design teams Strong stakeholder management and communication skills Ability to work as a self-starter in a new or evolving team environment Responsibilities: Design end-to-end service experiences across AI-driven digital banking journeys Create customer journey maps and service blueprints Identify service gaps and opportunities to improve user experience Collaborate with UX, UI, Content Designers, and Researchers Engage with stakeholders across product, engineering, and business teams Help define new processes and ways of working within a newly formed innovation team Contribute to the design of AI-powered customer experiences Technologies: AI Figma Mobile Web UX UI Design Support More: We are a dynamic team located at Bristol Harbourside, dedicated to transforming the banking landscape through innovative AI solutions. We explore how Agentic AI and Conversational AI can enhance the customer journey, focusing on improving onboarding, interaction with banking products, and reducing drop-off points. In this role, you will have the opportunity to work on mobile-first and web/desktop platforms in a creative, inclusive environment. We celebrate diversity and are committed to empowering our employees to share their unique talents and perspectives. last updated 11 week of 2026