Dutch Speaking Customer Service Advisor
Contract: Permanent
Salary: £27,000 + Performance Bonus
Location: Newport (Hybrid Working Available)
Start Date: ASAP
Are you a fluent Dutch speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.
You'll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.
Key Responsibilities:
Responding to customer queries in both Dutch and English via phone and email
Supporting the full lifecycle of claims, from information gathering to resolution
Maintaining accurate customer records and case notes in the system
Providing clear, empathetic, and professional communication at all times
Liaising with other departments to ensure smooth and timely customer support
Handling complaints in line with company policy
Candidate Requirements:
Fluency in both Dutch and English (spoken and written)
Strong customer service skills with a desire to deliver excellent experiences
Ability to manage multiple tasks with accuracy and attention to detail
Confident communication and problem-solving skills
Previous experience in customer service or claims handling is an advantage, but not essential
Proactive, team-oriented approach with a willingness to learn
Benefits Include:
£27,000 base salary + performance-related bonus
25 days' annual leave (plus the option to buy/sell additional days)
5% matched pension scheme
Private medical insurance and life cover
Employee assistance programme
Comprehensive training and career development support
Inclusive, international working environment
Wellbeing initiatives and regular team events
If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.