Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
* Under the direction of the Appropriate Line Manager:1. Ensure that all services are provided to consistently high standards and comply with current library policy and procedures with particular emphasis on;
* The operation of the circulation system appropriate to the service point; Client care; Assisting clients to make best use of the library service; providing an efficient and effective request service;
* Assisting clients with reference and information enquiries; Providing advice and assistance on library resources within or without the service.
* Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community e.g. children, adults, elderly people, people with disabilities etc...
* ...through activities to promote library materials/services, reading and literacy to the above client groups.
* Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy and that resources are maintained in good condition and arranged according to...
* ...stock policy and agreed procedures.
* Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture.
* Ensure that statistics and file systems are maintained as required.
* Assist the appropriate Officer/s in promoting and marketing the library as the hub of learning, information, leisure and culture in the local community and take responsibility for routine aspects of; a. maintaining and developing community;
* Updating information relating to community profile; Maintaining contacts with local community groups/agencies who use library premises as out centres or for courses, meetings, exhibitions etc;
* Managing the branch ‘what’s on’ diary.
* Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
Skills and Qualifications
* A minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years.
* OR: a minimum of three years’ experience, working with the public in a customer focused environment within the last six years.
* Current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1).
* Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people.
* Experience of using current Information Communication Technology (ICT) systems/applications in a work context.
* Experience of working in partnership OR collaboration with internal and/or external customers.
* Experience of working effectively within a team environment to meet organisational goals/objectives.
* Ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need.
* Have no criminal record which would prevent working with children and/or adults at risk.
Vacancy ID 1730858 Job ref. PLATJOB20250694 Job Sector Secretarial and Administration,General Management Area Co Antrim Location Cloughfern, Newtownabbey Salary £15.00 per hour No. vacancies 1 Contract Type Temporary Weekly hours 20 Published date 21/08/2025 Closing date 27/08/2025 Worktime Varies, to be confirmed. #J-18808-Ljbffr