Position
Full‑Time Temporary Case Administrator – National Probation Service
Contract
4 months, possibility of extension
Working Hours
Monday to Friday, 37 hours per week
Location
Crewe
Other Information
May include some out of hours working. Hourly rate: £12.21 per hour.
Job Description
We are currently seeking an organised, motivated case administrator to support the admin team based in Crewe.
Responsibilities
* Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e‑mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Other administrative duties as and when required.
Requirements
* Strong administrative skills with proficiency in Microsoft Office.
* Excellent communication skills, both written and verbal.
Application Process
Please apply online if you are interested in this position.
Important
This role requires HMPPS vetting which can take approx. 6 weeks to come through and the successful candidate would need to wait until this is in place before they could start in the role.
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Equity and Diversity
Brook Street proudly supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel and who meet all essential criteria for the vacancy.
As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Support for Disabled and Military Applicants
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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