Complaints Officer – Hackney Council
Fox Morris Group are working to recruit a Complaints Officer
RESPONSIBLE FOR:
● Checking and quality assuring the work of others
● Leading on work streams that involve managing the input of others
● Leading on projects that involve managing the input of others from across the organisation, and could involve partners
KNOWLEDGE AND EXPERIENCE:
The Business Analysis team will be made up of Performance Officers with a diverse range of knowledge and experience. Performance Officers should therefore be able to evidence experience of delivering positive outcomes in at least one of the following contexts:
● Performance management
● Business process analysis and re-design
● Cost benefit analysis
● Risk analysis
● Benchmarking
● Value for money assessment and analysis
● Service review and improvement
● Business and service planning
● Performance assurance
● Complaints investigations/learning from complaints
IF YOU WISH TO APPLY PLEASE RESPOND FIRSTLY WITH AN UP TO DATE CV, AVAILABILITY/ NOTICE PERIOD, THE ROLE YOU WOULD LIKE TO APPLY FOR & THE HOURLY RATE YOU REQUIRE.
We do not hold CV’s on file without first speaking