Helpdesk Operator – Full Time 📍 Location: Oxford (Hospital Setting)
Enhanced DBS required
🕒 Hours: 40 hours per week (5 x 8-hour shifts)
💰 Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays
Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.
What You'll Do:
Answer phone calls and emails promptly (within agreed timeframes)
Log all service requests accurately using our system
Pass requests to the correct department and follow up on their progress
Keep staff updated on the status of their requests
Work closely with different teams including Housekeeping, Porters, and Maintenance
Provide clear and accurate information to callers
Support the team with general admin tasks
Refer any issues you can’t resolve to the right contactWhat We're Looking For:
Previous experience in a call centre or similar customer-focused role
Great attention to detail and accurate record keeping
Friendly, calm, and professional communication skills
Comfortable working under pressure and multitasking
Flexible approach to working hours – we operate 24/7/365
Confident with both spoken and written EnglishThis is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays