Team Leader
Location: Portsmouth
Salary: £36500 to £37,000
Hours of work: 37 hours per week, Monday to Friday
Dynamite recruitment is currently supporting a client with the recruitment for a Head Of Department.
Key tasks as a Team Leader include :
Lead and manage service teams effectively, ensuring high performance and alignment with business goals
Develop clear objectives and professional development plans for all team members
Provide coaching and mentorship to senior staff within your reporting line
Monitor team performance to ensure compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs)
Conduct regular performance reviews and progress meetings with staff
Assess and manage resource levels to meet operational needs
Support the mobilisation of new contracts, ensuring all team members understand service expectations
Collaborate with team leaders to assess existing processes, identifying opportunities for efficiency improvements or software enhancements to present to the Service Director
Make informed decisions with an understanding of budget implications
Handle escalated disciplinary issues and appeals involving staff
Champion new initiatives to drive the growth and development of the service business
Support the Service Director in achieving key operational objectives aligned with company strategy
Set regular performance targets for service teams
Oversee client service delivery, tracking volumes against contractual commitments and reporting trends to the Service Director and Account Manager
Act as the escalation point for complex passenger complaints
Stand in for the Service Director when necessary
Promote a positive, solutions-oriented culture among all staff in their interactions with clients The ideal skills required :
Demonstrated success in service delivery management, with a proven ability to drive performance and exceed expectations
A degree in Business Administration or Management is advantageous, though relevant experience and a strong track record are more important
Exceptional written and verbal communication skills are essential, along with the ability to adapt to shifting priorities while maintaining efficiency and accuracy
Must be self-motivated and capable of working both independently and collaboratively to achieve team objectives
Proficiency in using a variety of IT systems and platforms is required
To be considered for this position please submit your CV ASAP