Foster Partners Senior Service Desk Analyst Permanent On-site We are a global studio for sustainable architecture, urbanism, engineering and design, founded by Norman Foster in 1967. Foster Partners. As a Senior Service Desk Analyst, you’ll be a trusted voice on the frontline, delivering best-in-class support and helping to shape the future of employee’s experience at Foster Partners. You'll play a key role in driving both the performance of the team and the quality of service we deliver to our employees. Key skills: Minimum 3 years of end user support. Proven success in a Service Desk environment, with strong personal track record. Experience working with SLAs and service targets. Familiarity with ITIL processes, particularly Incident and Problem Management. Previous involvement in coaching or mentoring team members. Clear and confident communication, both written and verbal. Capable of simplifying technical details for non-technical users. Excellent time management and planning abilities. Proficient in ITSM tools for managing incidents and service requests. Calm and adaptable under pressure, with a passion for employee satisfaction. Curious and solution-oriented, with a drive for continuous learning and service improvement. Strong problem-solving and analytical skills with a “bigger picture” mindset. Experience with hardware troubleshooting (desktop/laptop, printer, mobile device etc.) In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus