Overview
Join to apply for the Corporate Facilities Assistant Team Leader role at Mitie Cleaning & Hygiene Services.
Salary: £30-33k per annum DOE. Availability required: Monday to Friday 6:30am to 7:00pm. Reporting to: Regional Front of House Manager.
At this corporate flagship office, located in the heart of Birmingham, the building offers state of the art meeting room and event space technology, and an unparalleled working environment. Our guest services team strives to create memorable moments for clients and colleagues alike.
Better places, thriving communities.
Role Overview
We seek a dynamic individual to join our elite corporate guest services team as Team Leader, overseeing our Facilities Assistants/Floor Hosts. Our team is responsible for delivering exceptional arrival and departure experiences for visitors and colleagues, proactively managing the working floors, meeting rooms, and collaboration spaces, and providing in-depth knowledge of the building's facilities and amenities. You will play a vital role in crafting seamless and memorable experiences, exceeding expectations by ensuring every visitor and colleague feels valued and looked after during their time on site. You will coordinate a team and lead a shift.
The goal of the Front of House Team Leader is to act as brand ambassador for standards, coordinate the facilities assistants / floor hosts on shift, manage special requests, and show intuition and empathy in all situations. You will coordinate daily porterage for event spaces and meeting rooms, provide first fix IT/AV support, perform floor walks to identify faults, and remain vigilant to prevent security breaches. This is a physically demanding role requiring you to be on your feet. You will be a natural problem solver and an active senior member of the Front of House team, ready to support any area when needed.
Key Responsibilities
* Lead: Ensure site procedures and service standards are followed at all times
* Facility Coordination: Proactively manage the workspace with the wider FOH team, ensuring compliance and high service standards
* Meeting Rooms and Porterage: Set up and reset meeting rooms and event spaces to specified layouts
* Touchpoints: Own the daily journey of colleague and client-facing areas; log jobs as required
* Warm Welcomes: Manage visitor arrival/departure check-in and access control
* Quality check: Observe, coach, and support the team
* Support: Act as main support to the FOH Leadership team and Facilities Manager
* Resolve: Rectify issues promptly
* Coordinate: Manage last-minute shift changes and ensure coverage
* Security: Maintain vigilance to keep colleagues and visitors safe
Main Duties
* Facilities Processes: Carry out onsite facilities inspections, floor walks and service audits
* Serve: Act with a 5* concierge mindset
* Technical Expertise: Provide first-class AV support and regularly check AV equipment
* Available: Be highly visible and the go-to person for queries
* Train: Identify training needs and support leadership delivery
* Review: Ensure working areas are set up for success
* Administration: Assist with rota preparation, reporting, and logging work orders
What We Are Looking For
The ideal candidate will have a minimum of 2 years' experience in a similar role in a prestigious corporate office environment. You should have a passion for delivering personable, 5* hotel-style service. You will be a natural leader, able to work alongside and support others to ensure service delivery aligns with standards, and you will enjoy the art of service with a view to progressing professionally.
Qualifications
* Comparable role experience in a similar corporate office environment
* Strong leadership, motivation, and people skills
* Excellent verbal, written, and interpersonal communication
* Immaculate grooming, personal presentation
* Comfortable with wearable and mobile tech (radios, headsets, tablets)
* Ability to identify and resolve issues and meet client expectations
* Proficient in Outlook, Word, Teams, and Chrome
* Experience with visitor and space management tools (e.g., Condeco)
Core Skills
Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Benefits and Additional Information
Our market-leading offering provides benefits to suit your lifestyle, including access to a virtual GP, Salary Finance, flexible lifestyle benefits (Choices), holiday purchase options, MiDeals discounts, cycle-to-work scheme, life cover, enhanced pension contributions, share plans, and recognition through Mitie Stars with potential cash prizes.
Mitie is committed to an inclusive recruitment process. If you require any reasonable adjustments during recruitment due to a disability or long-term condition, please email us.
Since 1987, Mitie has grown to 76,000 employees and is the UK's leading facilities management and professional services company. Our clients range from household banking names to government sites, hospitals, and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Job Details
Location: Birmingham, England, United Kingdom
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