We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process. Job overview Looking for more than just another job? Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference. Ask yourself: Can you support someone experiencing a mental health crisis? Could you reassure a parent whose child has had a minor head injury? Are you able to assist someone with a sore throat or toothache? Could you respond calmly and effectively to someone having a stroke or heart attack? At NHS 111, you’ll handle a wide variety of calls — no two nights are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying. Important information: This is an office-based position at our Milton Keynes location — remote or home working is not available. This role is not eligible for visa sponsorship. Fixed part-time rotas are available based on current service needs (see attached). We’re currently welcoming new team members for our upcoming training courses in February and March 2026. Apply today to secure your spot and start your journey with us! Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment. Advert Why work for SCAS? *We offer a competitive hourly rate of £12.75 per hour. Candidates will also receive the following unsocial allowances* All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am – Time plus 35% (Currently £17.26 per hour) All day Sunday and public holidays (midnight to midnight) – Time plus 69% (Currently £21.61 per hour) Working for our organisation Benefits we offer: Full training and a range of courses which you can book locally. Holiday entitlement of 27 days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service, plus an additional 8 days bank holiday (pro rata for part time). Automatic enrolment into the NHS Pension Scheme. Access to continual professional development within SCAS and the wider NHS. Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team. NHS Discounts in over 200 stores saving money on holidays, days out, car insurance, restaurants, clothing and much more. Ability to join our staff networking groups (as a member, ally or just for interest) Free car parking. Employee assistance programme Detailed job description and main responsibilities The Recruitment Process The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard). Interview – an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role. Qualifications and Training Essential: Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role For safeguarding reasons this role is only open to people aged over 18 years of age Desirable: NHS Pathways Trained NVQ 2/3 Customer Services or equivalent demonstrable experience Knowledge and Experience Essential: Experience in a customer/patient services environment, dealing with the members of the general public Experience of using a computerised system Experience of using a telephone as a regular means of communication in a work environment Desirable: Experience in a call centre environment Geographical knowledge of the operational area Experience of working rotating shifts Previous experience of working in the voluntary or health sector Previous experience of patient care Knowledge of first aid and/or anatomy For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert. Disability support If you have any queries relating to disability and the role or recruitment process, get in touch at [email protected] Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application. As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits