Salary: £45,000 - 45,000 per year Requirements: Proven experience in a senior IT support / L3 role Strong hands-on experience with Microsoft 365 / tenancy setup Experience with servers and infrastructure Proficiency with firewalls, routers, and networking Ability to work independently and take ownership of technical delivery Comfortable in a client-facing environment Strong troubleshooting and problem-solving skills Full driving licence and willingness to travel to client sites MSP experience is desirable but not essential Responsibilities: Leading the setup and onboarding of new client environments Deploying and configuring Microsoft 365 tenancies Installing and configuring servers, firewalls, and networking equipment Acting as the senior escalation point for complex IT issues Supporting a range of client environments across NI and the UK Visiting client sites regularly to deliver hands-on support Working closely with internal team members to improve service delivery Technologies: Support Microsoft 365 Office 365 More: We are a well-established Managed Services Provider in Mid Ulster, currently experiencing significant growth and looking to strengthen our technical team with a Senior IT Support Engineer (L3). This is a hands-on, senior role where you will have real ownership and impact from day one, working within a close-knit team alongside senior leadership. This fully on-site position offers a fast-paced, varied workload across multiple environments, with the opportunity to work with a wide variety of technologies and projects. We provide our employees with a collaborative environment where they can make a real impact. last updated 13 week of 2026