About the role
The role our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.
As a Travel Branch Manager, you'll combine a community spirit and a passion for customer service. Working alongside your team to provide excellent customer service, make holiday visions a reality and ensure your store is hit its sales targets. You'll take pride in your team, building an inclusive culture that encourages engagement and personal development, for colleagues to reach their full potential. Some of your duties will include (but are not limited to):
* Taking full responsibility for the performance and day-to-day operations of your branch
* Being an inspiring leader and manager, working closely with the Assistant Manager to motivate, support and develop your team of Travel Consultants
* Leading by example, setting the standard for your team for outstanding customer service and inspiring them to achieve it
* Building close working relationships with your customers and colleagues to drive and develop the branch's sales revenue
* Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
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