Job summary: The Admin Manager for the ADHD Referral Service is responsible for leading and coordinating the administrative team that supports clinical service delivery. Based at Queen Mary's Hospital, Sidcup, this Band 5 role involves managing staff performance, overseeing office systems, and ensuring efficient use of resources and facilities.
Main duties of the job:
* Lead and supervise the admin team, including recruitment, induction, appraisals, and performance management.
* Implement and maintain effective office systems and procedures to support clinical operations.
* Manage clinical records, data quality, and electronic systems (e.g., RiO).
* Coordinate room bookings, equipment maintenance, and health and safety compliance.
* Handle escalated communications and complaints professionally.
* Ensure adequate secretarial cover during absences and manage bank/agency staff.
* Liaise with estates and contractors to maintain a safe and functional environment.
* Monitor and report on service activity and support change initiatives.
About us: Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies.
Person Specification: Education/Qualifications - Essential: GCSEs in English and Mathematics, NVQ Level 4 in Administration or equivalent experience, Experience working in NHS, Local Authority, or similar large organisation. Desirable: Degree-level qualification in a relevant field, Experience managing staff and supervising teams.
Experience: Essential - Minimum 3 years' experience in a senior secretary or senior office administrator role, Experience working within the NHS, Local Authority, or similar large organisation, Experience in staff management and supervision. Desirable: Experience organising and servicing meetings, Experience working without direct supervision, Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Skills/Abilities/Knowledge: Essential - Strong written and verbal communication skills, Ability to manage and supervise staff, including appraisals and development plans, Proficient in modern office administration practices and IT systems. Desirable: Ability to resolve conflict and handle sensitive situations, Knowledge of health and safety, confidentiality, and equality policies.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
UK Registration: Applicants must have current UK professional registration.
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