Job description
2nd Line Service Desk Analyst
York - Hybrid 2 days a week on site
6 Month Contract
Inside IR35
We are looking for a 2nd line support analyst to join a busy IT Service Desk Analyst
* Previous experience of working within 2nd line support
* Experience working to and reporting against SLAs.
* Working in large scale, multi-site environments.
* Windows 10 support in a domain environment.
* Hardware, software and peripheral troubleshooting and support.
* Active Directory/Azure Active Directory administration.
* Working knowledge of TCP/IP networks.
* Office 365 administration, troubleshooting and support.
* Azure Intune troubleshooting and support.
* VPN troubleshooting and support.